Archives for the category "user-centered design"

Content Inventories, Audits, and Analyses: All part of benchmarking

An interesting discussion recently arose in a content strategy forum about content benchmarking, and this seemed an opportune time to discuss the topic. (Thanks to Destry Wion for suggesting I turn this into a blog post.) According to Wikipedia, the definition of benchmarking is “the process of comparing one’s business processes and performance metrics to [...]

Satisfying the cat: a user-centered design metaphor

http://www.youtube.com/watch?v=dln9xDsmCoY”

Through the power of social media, where I gather this video has been circulating at the IA Summit, I can bring you this video by John Boykin. It’s a great way of explaining user-centered design to clients and related stakeholders. It’s along the same lines of what David S. Platt says in his book Why [...]