Archives for the category "usability"

XM Radio User Experience Starts with its Web site

December 3, 2005 · Posted in Web development, usability, user experience  

Either I’ve just crossed the threshhold into “too old for new technologies” or I’ve become discerning enough that I expect a good user experience from start to finish. After buying an XM radio, I discovered that I needed to activate the radio service by going to the XM Radio website and entering my radio ID [...]

Off the Beaten Task Path

November 30, 2005 · Posted in usability  

On the one hand, users don’t like to feel pressured to act in a prescribed way. On the other hand, users don’t want to be led away from whatever task they set out to accomplish. For instance, when I go to Amazon.com, I want to shop for books. I don’t to be led down a [...]