Archives for the category "User experience"

Reading the tags, or between the tags?

June 6, 2009 · Posted in Content Development, Content Strategy, User experience  

There are those who read code, and those who read what’s between the tags. If you care about content, arm yourself with tools to manage what’s between the tags.

Podcasts on usability

June 5, 2009 · Posted in User experience  

Userability Show: podcast series that answers usability questions.

Content strategy includes convergence, integration, and syndication

April 7, 2009 · Posted in Content convergence, Content Strategy, Social media, User experience  

A look at the changing nature of content, treating content as a valued corporate asset, and the changes in processes to support its use.

Flash pages, skip intros, and other annoying content

March 27, 2009 · Posted in User experience, Web development  

Do you support or annoy your website visitors with the first content they see? Using Flash splash screens, skip intro buttons, talking heads, and other presentation techniques is tricky. A few sites do it well; many annoy their visitors before they’ve even given them a chance to engage.

What’s the difference in a UX name?

March 25, 2009 · Posted in Professional development, User experience  

Is it a good idea to call yourself a User Experience Designer, or should you be more specific about your expertise in the field?

Experience design for the market segment of middle-aged women

January 7, 2009 · Posted in Content classification and findability, User experience  

It’s natural to want to categorize our customers; in fact, it’s a necessity. Some of the segmentation is quite misunderstood, and organizations are missing valuable opportunities by not investigating the changing nature of the segments. Here’s an email I received last month from a colleague that demonstrates: HAPPY BIRTHDAY, RAHEL! It may not be the [...]

Year-end thoughts on user experience

December 15, 2008 · Posted in User experience  

Users still experience intense frustration as sites don’t serve their customers well.

Ten Things Small Business Owners Should Do in 2009

December 3, 2008 · Posted in User experience  

Business owners can improve user experience in a holistic way for customers by taking these market adoption measures.

Poor usability marring site experience sparks thoughts on ROI

August 21, 2008 · Posted in Content management, User experience  

What happens when a site is developed to be very attractive and nominally useful, but lacks user-centered design.

Using comics to convey “how to” user instructions

August 6, 2008 · Posted in Content classification and findability, Content Development, Content management, User experience  

The feature article of July issue of Boxes and Arrows is about using comics for DIY legal guides by IDI‘s Rahel Anne Bailie. This case study, based on work done at the Legal Services Society during the 1990s, discusses how a comic book format was used to convey instructions for navigating the legal system. These [...]

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