Archives for the category "User experience"
Content Re-use and Narrative Flow
A response to a discussion about disruption of narrative flow, and the consequences of content re-use.
2012 in Review – a Content Strategy Retrospective
2012 was a year of collaboration for Intentional Design, and the cumulative efforts resulted in some significant outcomes this year.
Content Inventories, Audits, and Analyses: All part of benchmarking
An interesting discussion recently arose in a content strategy forum about content benchmarking, and this seemed an opportune time to discuss the topic. (Thanks to Destry Wion for suggesting I turn this into a blog post.) According to Wikipedia, the definition of benchmarking is “the process of comparing one’s business processes and performance metrics to [...]
Public-sector content, web development and content strategy, and career cautions for writers
Public-sector content, web development and content strategy, and career cautions for writers.
Defining Content in the Age of Technology
Copy, multiplied by its technopower, makes it into content. Content needs copy; and in a post-paper world, copy definitely needs content.
If you’re not outraged, you’re not paying attention
The signage in Vancouver’s transit system is an example of how small content problems can have a negative effect on the overall user experience.
Pushing customers away with bad user experience
When convenience becomes inconvenient: bad customer support experience.
Satisfying the cat: a user-centered design metaphor
Through the power of social media, where I gather this video has been circulating at the IA Summit, I can bring you this video by John Boykin. It’s a great way of explaining user-centered design to clients and related stakeholders. It’s along the same lines of what David S. Platt says in his book Why [...]
Underestimating the “yes but” factor
The “yes but” factors can ruin a project if stakeholders dig in their heels to protect their territory.
Content strategy explained: two perspectives
nForm rep Matthew Nish-Lapidus interviewed me and Kristina Halvorson, in advance of the CANUX 2009 weekend workshop in beautiful Banff, on the topic of content strategy. The interviews, in podcast form, discuss content strategy from quite different perspectives, yet there is an underlying similarity about this field of practice. In true content strategy form, the [...]
Recent Posts
- The increasing relevance of ebooks and other epublications
- All I learned about book publishing comes from The Book
- Content Re-use and Narrative Flow
- 2012 in Review – a Content Strategy Retrospective
- Two weeks, four events, eight observations: insights from the conference circuit
- Content Inventories, Audits, and Analyses: All part of benchmarking
- Working on the City of Vancouver website
- Occupying a unique content strategy space
- Move over, Big Data. It’s time for Big Content.
- Setting a context for a content strategy vocabulary
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