Archives for the category "management"

Underestimating the “yes but” factor

November 29, 2009 · Posted in Web development, management  

The “yes but” factors can ruin a project if stakeholders dig in their heels to protect their territory.

Rahel Bailie named Fellow of STC

January 27, 2009 · Posted in management, professional development  

It’s official – I’ve been named STC Fellow. Fellow is the highest rank conferred by the STC, and is decided by a committee that judges contribution to the profession against a number of standard criteria.
Thanks for everyone who sent their congratulations and good wishes. I’ll be celebrating with the other seven new Fellows at the [...]

Life After Launch: Web Operations Management

January 10, 2009 · Posted in content management, management  

I wrote an article for the Duo Consulting blog on what used to be generally lumped into the change management phase of a content management project. The gist of the post is that preparing for the launch of a CMS is like preparing for the wedding day itself, rather than thinking of the coming together [...]

Keep creating unexpected value

December 24, 2008 · Posted in management, professional development  

What better way to create a great customer experience than by delivering more than they expect?

Showcase Your Talents

October 13, 2008 · Posted in management, professional development  

Using a resume to showcase your talents in an effective marketing campaign.

Eating your own dog food – an industry phenomenon

March 24, 2008 · Posted in management  

This is a post of thoughts that trigger some of the things that have been bugging me lately. Some of these were brought to my attention by colleagues of mine; others I stumbled upon on my own:
Eating your own dog food – Consultants aren’t immune from this lesson: the documentation experts who try to get [...]