Archives for the category "content management"

Life After Launch: Web Operations Management

January 10, 2009 · Posted in content management, management  

I wrote an article for the Duo Consulting blog on what used to be generally lumped into the change management phase of a content management project. The gist of the post is that preparing for the launch of a CMS is like preparing for the wedding day itself, rather than thinking of the coming together [...]

Taxonomy considerations in component content management

January 6, 2009 · Posted in Content classification and findability, content management  

Organizing your files within a component content management sounds like a no-brainer, but it’s not that simple. The temptation is to recreate your existing file structure, with the high-level structure consisting of something like: Level 1: Product Line Level 1: Product Line > Level 2: Product Name Level 1: Product Line > Level 2: Product [...]

Content technologies given graphic treatment

December 26, 2008 · Posted in Content classification and findability, content management  

Web content management systems mapped out, reminiscent of San Francisco subway system

Poor usability marring site experience sparks thoughts on ROI

August 21, 2008 · Posted in content management, user experience  

What happens when a site is developed to be very attractive and nominally useful, but lacks user-centered design.

Anyone going to LavaCon?

August 17, 2008 · Posted in content management  

The conference designed especially for technical communication managers, LavaCon, is coming up this November in Honolulu. this year’s theme is Advancing the Art and Science of Technical Communication and Project Management, and is presented in conjunction with the local chapter of the Project Management Institute. It’s an interesting way to get a perspective from another [...]

Using comics to convey “how to” user instructions

August 6, 2008 · Posted in Content Development, Content classification and findability, content management, user experience  

The feature article of July issue of Boxes and Arrows is about using comics for DIY legal guides by IDI‘s Rahel Anne Bailie. This case study, based on work done at the Legal Services Society during the 1990s, discusses how a comic book format was used to convey instructions for navigating the legal system. These [...]

Concepts of Content Management

July 28, 2008 · Posted in content management  

One of my professors at university taught her students that your world is only as large as your vocabulary. In other words, you can only discuss a concept if you have the vocabulary to describe it. While I’m sure my professor reserved this statement for profound concepts such as “ecosystems” or “hegemony,” the principle also [...]

Why content management projects fail

May 26, 2008 · Posted in Podcasts, content management  

Tom Johnson, of I’d Rather Be Writing, caught up with mee at the DocTrain West 2008 conference, and asked if he could interview me about the topic of content management, to be posted as a podcast. We had a chuckle about the fact that Tom was interviewing me in the first place, as Tom started [...]

Content management/content strategy conference provides great breadth of expertise

March 27, 2008 · Posted in Content Development, Content Strategies, content convergence, content management  

So you’re being asked to structure your content in XML, perhaps DITA, so you can do more with it. Now you find out that the “more” part includes areas you’re not really familiar with. Maybe that includes providing traveling technicians with up-to-date technical data by syndicating your content so they get automatic downloads? Or maybe [...]

Content Convergence and Integration 2008 post mortem

March 16, 2008 · Posted in Content Development, content management  

It’s the weekend after what turned out to be a wildly successful content Convergence and Integration 2008 conference. My measure of success was that by the time that delegates left the conference, their brains hurt. In other words, I didn’t want them to go away saying they’d found only a session or two or three [...]

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