Archives for the category "content management"

5 Top Business Benefits of Content Re-Use

April 8, 2009 · Posted in content management  

How do you know if a component content management system (CCMS) is right for you? Consultants may have sophisticated formulas for calculating the ROI of a CCMS, but here are some simple questions that you can answer as a self-test: Do you re-use a lot of the same content in difference manuals, or in different [...]

Protecting your corporate content assets means easy interchange

March 11, 2009 · Posted in content management, Content Strategies  

To get the most out of your content, you need to be able to re-use it in appropriate places. Having content that can “play nice” with other systems is a key component of a good content strategy.

Non-technical issues during CMS implementations — TechCraft

March 1, 2009 · Posted in content management  

TechCraft, the online newsletter aimed at technical writers in India and the Asia Pacific region, has just published Volume 40, with an article of mine on understanding some of the non-technical issues that arise during the implementation of a content management system, and how to address them. Understanding how disruptive this technology change can be [...]

XML and the Obama administration

January 20, 2009 · Posted in content management, Content Strategies  

This morning, I came to my co-work office, and as I was waiting for my morning latte to be served up by the most efficient and personable Dane, the inauguration played on the super-large Mac flat screen in the background. I got goosebumps (and only a bit of that was because of the draft near [...]

Life After Launch: Web Operations Management

January 10, 2009 · Posted in content management, management  

I wrote an article for the Duo Consulting blog on what used to be generally lumped into the change management phase of a content management project. The gist of the post is that preparing for the launch of a CMS is like preparing for the wedding day itself, rather than thinking of the coming together [...]

Taxonomy considerations in component content management

January 6, 2009 · Posted in Content classification and findability, content management  

Organizing your files within a component content management sounds like a no-brainer, but it’s not that simple. The temptation is to recreate your existing file structure, with the high-level structure consisting of something like: Level 1: Product Line Level 1: Product Line > Level 2: Product Name Level 1: Product Line > Level 2: Product [...]

Content technologies given graphic treatment

December 26, 2008 · Posted in Content classification and findability, content management  

Web content management systems mapped out, reminiscent of San Francisco subway system

Poor usability marring site experience sparks thoughts on ROI

August 21, 2008 · Posted in content management, user experience  

What happens when a site is developed to be very attractive and nominally useful, but lacks user-centered design.

Anyone going to LavaCon?

August 17, 2008 · Posted in content management  

The conference designed especially for technical communication managers, LavaCon, is coming up this November in Honolulu. this year’s theme is Advancing the Art and Science of Technical Communication and Project Management, and is presented in conjunction with the local chapter of the Project Management Institute. It’s an interesting way to get a perspective from another [...]

Using comics to convey “how to” user instructions

August 6, 2008 · Posted in Content classification and findability, Content Development, content management, user experience  

The feature article of July issue of Boxes and Arrows is about using comics for DIY legal guides by IDI‘s Rahel Anne Bailie. This case study, based on work done at the Legal Services Society during the 1990s, discusses how a comic book format was used to convey instructions for navigating the legal system. These [...]

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