Archives for the category "Content Development"

Global Communication

October 18, 2008 · Posted in Content Development, Localization  

Some instructional materials created as part of my long involvement with localization and internationalization of technical content.

Using topic-based writing to meet aggressive deadlines

September 8, 2008 · Posted in Content Development  

What happens on a project where the client needs a tremendous amount of content produced within an extremely tight timeline?

Changing content paradigms include social media in technical communication contexts

August 23, 2008 · Posted in Content Development, Content Strategies, social media  

What happens when social media meets technical communication? The shift to a social media model may be as profound a shift as that to content management.

Using comics to convey “how to” user instructions

August 6, 2008 · Posted in Content Development, Content classification and findability, content management, user experience  

The feature article of July issue of Boxes and Arrows is about using comics for DIY legal guides by IDI‘s Rahel Anne Bailie. This case study, based on work done at the Legal Services Society during the 1990s, discusses how a comic book format was used to convey instructions for navigating the legal system. These [...]

Interview featured in February issue of Writing That Works

May 13, 2008 · Posted in Content Development  

Just received in the mail a copy of the February issue of Writing That Works®: The Newsletter on Practical Business Writing, Editing and Communications and APEX® Awards. In there is an article by Judy Artunian based on an interview with me about creating useful FAQ pages. I remember the experience as being a fun interview [...]

Content management/content strategy conference provides great breadth of expertise

March 27, 2008 · Posted in Content Development, Content Strategies, content convergence, content management  

So you’re being asked to structure your content in XML, perhaps DITA, so you can do more with it. Now you find out that the “more” part includes areas you’re not really familiar with. Maybe that includes providing traveling technicians with up-to-date technical data by syndicating your content so they get automatic downloads? Or maybe [...]

Content Convergence and Integration 2008 post mortem

March 16, 2008 · Posted in Content Development, content management  

It’s the weekend after what turned out to be a wildly successful content Convergence and Integration 2008 conference. My measure of success was that by the time that delegates left the conference, their brains hurt. In other words, I didn’t want them to go away saying they’d found only a session or two or three [...]

Social network for content professionals

March 16, 2008 · Posted in Content Development, content management, professional development  

Want to know more about social networking tools but don’t know where to start? Can’t figure out why you might want to use FaceBook but want to understand the social media aspect of it? Want to connect with your content peers in a way that has more depth than a simple listserv? Now is your [...]

What content convergence looks like in the real world

March 7, 2008 · Posted in Content Development, content management  

It seems that content convergence has struck a chord in the industry. TechComm Manager has just published my article on the topic of The Why and How of Content Convergence and Integration. If you’re still wondering what this whole content convergence movement is about, this article is a good start.

Entering The Age of Content: a slightly different take on content convergence

March 6, 2008 · Posted in Content Development, content management  

Another article was published about content convergence, on the Data Conversion Laboratory blog, called The Dawning of the Age of Content – and why Content Convergence Matters to You. This era reminds me of the late 1980s when the printing industry realized that the sludge they were paying to have hauled away was discovered to [...]

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