A couple of weeks ago, I was at UserFocus in Washington, DC, and a poster caught my eye: Karla Turcios discussing a Lean UX Style Guide for a project with the Nature Conservatory.
It was interesting to me to see how Lean has made it into this area because at first glance, Lean is all about production line efficiencies, and here it’s being applied to a discipline that is far from production line, and couldn’t be effective without a certain amount of creativity. And creativity is hard to streamline in terms of “reducing waste.”
The idea of applying Lean principles to a service environment isn’t new, however. In 2004, Lean was just starting to be adapted to areas beyond manufacturing. I worked on a project where we applied Lean principles to the production of content, where the savings were great and the ROI was stunning (though as Scott Abel always warns: your mileage may vary).
My client and I turned our success story into a presentation. As the question of ROI comes up continuously, I thought I’d post the presentation to show how a rigorous examination of even a small area of content production can yield significant results.
How Far to Lean (goes to Slideshare.net) or view below:
- When technology is no longer disruptive, but confounding
- Content strategy and design thinking
- The Summer of DITA becomes The Autumn of…?
- Authoring in DITA: the good, the bad, and the sometimes ugly
- DITA Maps and the Real World
- A Standard for Exchanging Stories – Meet DITA Maps
- Holes in the Template: Piping content into the CMS
- To DITA or not to DITA: That’s a Good Question – Part 2
- To DITA or not to DITA: That’s a Good Question – Part 1
- DITA: Not Just for Technical Content
- Content classification and findability
- Content development
- Content management
- Content strategy
- Information design and usability
- Professional development
- Social media
- User experience