Published on March 22nd, 2011 | by Rahel Bailie0
There may be an information architect or transaction designer on your team who does transaction flows, but if you are a team of one, then you may be called upon to create transaction flows. Transactions have lots of content to them. There is not only the content that exists during a successful transaction, there is content for each transactional state. This includes error messages and content for alternate flows. The content is captured in a content matrix, where the content for each transactional state is detailed.
The advantage of knowing about transactions flows as a deliverable is twofold. First, you can use this to track transactional states and the related content flow. Second, if you don’t have a team backing you up, you’ll be able to create your own transaction flow in order to document your content needs.
Todd O’Neill of Doing Media contributes a sample of a transaction flow for an ecommerce site.