Archives for the month "October 2010"

Pushing customers away with bad user experience

When convenience becomes inconvenient: bad customer support experience.

Digital interaction and content strategy: a winning combination

Digital interaction and content strategy is a winning combination, particularly this week on the Johnny Holland site.

Most Influential Content Strategists Announced

Mindtouch and Lavacon announced the 25 most influence content strategists, with Rahel Bailie being in eighth position.

Creating a Content Strategy

Content strategy signals a profound change in the way we treat content.