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Published on April 10th, 2010 | by Rahel Bailie


Satisfying the cat: a user-centered design metaphor

Through the power of social media, where I gather this video has been circulating at the IA Summit, I can bring you this video by John Boykin. It’s a great way of explaining user-centered design to clients and related stakeholders. It’s along the same lines of what David S. Platt says in his book Why Software Sucks … and What You Can Do About It: Know thy user, for he is not thee.¬†Platt uses real-world examples and statistics to illustrate his point about knowing your users, which works for audiences of developers and other industry insiders.

Boykin’s approach, in a YouTube video called Satisfy the Cat, works well to illustrate the relationship between web designer, client, developers, and end users, and why a user-centered design process, instead of a client-centered design process, is important to grease the wheels of business.

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About the Author

Rahel Anne Bailie is a synthesizer of content strategy, requirements analysis, information architecture, and content management to increase the ROI of content. She has consulted for clients in a range of industries, and on several continents, whose aim is to better leverage their content as business assets. Founder of Intentional Design, she is now the Chief Knowledge Officer of London-based Scroll. She is a Fellow of the Society for Technical Communication, she has worked in the content business for over two decades. She is co-author of Content Strategy: Connecting the dots between business, brand, and benefits, and co-editor of The Language of Content Strategy, and is working on her third content strategy book,

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