Non-technical issues during CMS implementations — TechCraft
TechCraft, the online newsletter aimed at technical writers in India and the Asia Pacific region, has just published Volume 40, with an article of mine on understanding some of the non-technical issues that arise during the implementation of a content management system, and how to address them. Understanding how disruptive this technology change can be is the first step toward figuring out ways to minimize the stress for your power users.
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