Archives for the month "August 2008"

Changing content paradigms include social media in technical communication contexts

August 23, 2008 · Posted in Content Development, Content Strategy, Social media  

What happens when social media meets technical communication? The shift to a social media model may be as profound a shift as that to content management.

Poor usability marring site experience sparks thoughts on ROI

August 21, 2008 · Posted in Content management, User experience  

What happens when a site is developed to be very attractive and nominally useful, but lacks user-centered design.

Anyone going to LavaCon?

August 17, 2008 · Posted in Content management  

The conference designed especially for technical communication managers, LavaCon, is coming up this November in Honolulu. this year’s theme is Advancing the Art and Science of Technical Communication and Project Management, and is presented in conjunction with the local chapter of the Project Management Institute. It’s an interesting way to get a perspective from another [...]

Using comics to convey “how to” user instructions

August 6, 2008 · Posted in Content classification and findability, Content Development, Content management, User experience  

The feature article of July issue of Boxes and Arrows is about using comics for DIY legal guides by IDI‘s Rahel Anne Bailie. This case study, based on work done at the Legal Services Society during the 1990s, discusses how a comic book format was used to convey instructions for navigating the legal system. These [...]

Report tackles management of global content

August 5, 2008 · Posted in Content management  

In the “better late than never” category, the Localization Industry Standards Association issued the third Edition of its publication, Managing Global Content: Global Content Management and Global Translation Management Systems in late 2007. This is a good guide for professionals wanting to understand how more about managing global content. From the basics of why use [...]