Archives for the month "March 2007"

Everything You Wanted to Know about Content Management

March 15, 2007 · Posted in content management  

As promised, I’ve posted the slides from the STC webinar Everything You Wanted to Know about Content Management, But Were Afraid to Ask. The experience of presenting the webinar is a bit odd. I sat in my office, staring at the screen, with no visual or audio feedback to let me know if the audience [...]

Showing that users do RTFM

March 3, 2007 · Posted in Content Development, Information Design and Usability  

An interesting blog post about users who not only read the user manuals, but pay dearly to get their hands on them, and attribute their superior product successes to having read them. Why? The short answer is because the companies were willing to invest in the quality of the materials. Instead of the “let’s pick [...]