Archives for the month "January 2007"

When site redesigns go wrong, badly wrong

January 25, 2007 · Posted in Content management, Information Design and Usability  

Canada’s airline, aptly named Air Canada, has a loyalty program called Aeroplan. Here are the reasons that “loyalty” doesn’t equate in the user experience equation. Before the site redesign, the site was usable, more or less. With a little hunt and peck, you could find what most of what you wanted. It was a little [...]

Picking through the alphabet soup of content management technologies

January 15, 2007 · Posted in Content management  

Managing content takes many forms. In fact, you could serve up a veritable alphabet soup of acronyms that vary on the content management theme: the basic CM (content management), WCM (Web content management), ECM (enterprise content management), DMS (document management), DAM (digital asset management), KM (knowledge management), LM (learning management), PIM (product information management), RM [...]